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List of Top 10 KPO Companies in India 2021

List of Top 10 KPO companies in India 2021:- KPO stands for Knowledge Process Outsourcing, and the industry deals with the transfer of knowledge-intensive business processes that need significant domain expertise. In the KPO industry, India is acting as the choice for international corporations to move their higher-end research like legal service, IPR, engineering design, analytical-based service, equity research, and market research.

List of Top 10 KPO companies in India 2021

Here is the list of Top 10 KPO companies in India. There is a short description of these Top 10 KPO Companies in India. Genpact is the KPO company that makes the first position on this list.

No.1 Genpact

Genpact is an American professional services film legally domiciled in Bermuda with its headquarters in New York City. Genpact began in 1997 as a unit within General Electric. Genpact was previously called GECIS, and in addition to the KPO sector, they are the top company in India in the BPO sector. On the KPO hand, this biggest BPO organization has a staff strength of 1200 people, and most of their staff members are advanced degree holders. They specialize in the KPO sector in the following area.

  • Database
  • Research
  • Customer Value Mapping
  • Customer relationship management.
  • Program tracking.
  • Campaign Management.
  • Competitive intelligence.

No.2 Evalueserve

Evalueserve is a global market research company with around 4000 employees. The company is headquartered in Switzerland. The largest branch is located in India, other in China, Chile Romania. Evalueserve was founded in 2000 by the former Mckinsey. They are specialists in Mathematics based projects, and they earn more than 45% of their income on these projects. Their research firm called Global Sourcing Now specializes in High-Quality research reports. Their business involves the following activities.

  • Financial service.
  • Corporate & investment banking.
  • Technology Media & Telecommunication.
  • Professional Services.
  • Freight & Logistics.
  • Taxation, Auditing & Accountancy.

No. 3 Ugam Solutions

Ugam solution, a Merkle company, is a leading analytics and technology services company. It’s headquartered situated in Mumbai, Maharashtra. It was founded in 2000, but it entered the arena of market research in the year 2001, and now they are one of the leading players in the KPO industry, mainly because of their success in market research. Their business involves the following activities.

  • Study of Customer mind.
  • Study of behavior and habits of customers and taking business development initiatives based on their market research.
  • Online price monitoring.
  • Data Visualization & Reporting.
  • Competitor Intelligence.

No. 4 WNS Global Service

WNS is a global business process management company serving the travel, banking, financial services, insurance, healthcare, utilities, retail, and consumer product industries. It was founded in 1996, and it is headquartered in Mumbai, India. They have engaged more than 300 of their staff members in the KPO industry, and in the KPO sector, they are offering the following services.

  • Customer Analysis
  • Study of Customer behavior.
  • Analysis of data related to marketing and campaign activities.

No. 5 24/7 Customer

24/7 customer is a customer experience software and service company based in California that uses artificial intelligence and machine learning to understand customer intent. 24/7 customer was founded in April 2000 by P.V. Kannan and Shanmugam Nagarajan. Like Genpact and WNS Global services, 24/7 are also leaders in the BPO sector in India, and they hold the pride of being listed in the International Association of Outsourcing Professionals. In the KPO sector, they are offering the following services.

Customer Analysis

• Study of Customer behavior

• Analysis of data related to marketing and campaign activities.

No.6 ICICI Onesource

ICICI Onesource is a business process management company headquartered in Mumbai, India. It is situated by the RP- Sanjiv Goenka Group. ICICI One source offers customized information, analytics, business research, and collection services by acquiring a US-based firm called Pipal in the year 2004. They are ranked s one among the top-10 IT enable service firms by NASSCOM  in the year 2007, and some of the services offered by them in the KPO sector are.

  • Customer acquisition
  • Business research & analytics
  • Billing & collections
  •  Customer care services.

No. 7 EXL Service

Exl Service is an American multinational professional service company mainly involved in operation management and analytics. Exl was co-founded in 1999 by Vikram Talwar and Rohit Kapoor. Exl offers insurance, banking, financial services, utilities, healthcare, travel, transportation, and logistics services. The Company is headquartered in New York and has more than 31000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia, and South America. The service offered by the Exl service in the KPO sector is.

  • Operation Management
  • Decision Analytics
  • Management consulting.
  • Artificial Intelligence.
  • Finance Transformation.

No.8 Copal Partners

Copal Partner was a knowledge process outsourcing(KPO) firm providing investment research analytics support services to the global capital markets industry. Copal Partner came into existence in 2001, and their client list includes private equity firms, Hedge funds, investment banks, etc. In 2005, Copal agreed with popular company Reuter to offer financial institutions customized analysis and company research. Copal Partners offers the following services.

  • Equity Research
  • Fixed Income and Credit Research
  • Quantitative Services
  • Research Production
  • Corporate finance
  • Sale and Marketing support.

No.9 Pangea3

Pangea3 is a legal Outsourcing service provider with headquarters in New York City, Noida, Bangalore, and Mumbai, India. Pangea3 provides legal services and intellectual property services to in-house counsel in the U.S., European, and Japanese corporation attorneys in international law firms. Pangea3 was founded in 2004 by former Monster.com. Some of the services offered by them in the KPO sector are.

Business information research

  •  Legal research.
  •  Contract drafting Management & Administration.
  •  Litigation and due diligence.
  •  Document review.
  •  Analysis and prosecution support.
  •  Patent research.

No.10 TechBooks

The present name of Techbooks is Aptara, and in the KPO sector, they are dealing with publishing services. They also offer services to the publishing houses like Tata Mc-Graw Hill, Pearson, Hall, Blackwell, and Cambridge University.  Press. It is a US-based media company specializing in digital content development. The company was founded in 1998 as TechBook, Inc. Their present plan is to enter into e-learning services with broad application in India’s education, government, and corporate sectors. Service offered by the Techbook in the KPO sector is.

  • Interactive eBooks.
  • Digital publishing.
  • Digital content production.
  • App development.
  • Learning Development.
  • Training Consultants.

Final Thought

Based on research and study, we have mentioned the Top 10 KPO Companies in India. These are very analytics and Knowledge process outsourcing. The Outsourcing of Knowledge process is far more challenging than a business since there is high demand for knowledge workers with specialized analytical skills.

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